We had an issue with my wife’s Cynthia Richard shoes when they first arrived, so I reached out to Customer Service, and they were fantastic! They responded quickly and provided multiple solutions to resolve the issue. In the end, they shipped us another pair, and my wife absolutely loves her Cynthia Richard designer shoes! The quality, style, and comfort are outstanding. We will definitely be buying more luxury shoes from Cynthia Richard in the future. Thank you for the amazing customer service!